Citibot will respond with a welcome message to begin secure registration where residents can set their language preferences.
Your residents can reply back to push notifications and enter a live chat with government staff through our interface.
Residents can ask questions and our AI technology will crawl the municiple website to send back an answer immediately.
Citibot integrates into your CRM solution or we can set one up for you. Our software isn't tied to a singular back-end solution.
The City of Boulder sent these messages with our Interactive Text Alerts to keep their residents informed. The notifications are also interactive, providing residents a link to message staff directly with questions or feedback.
Municipal staff selects the topic and language (if applicable), types in the message and sends a test before mass distribution.
All messages are then stored for review and retention purposes.
YOUR DATA IS PROTECTED
Citibot retains conversational data using the AWS S3 cloud storage system (it's highly securitized per their requirements). Data is stored indefinitely or as per state Freedom of Information Act Requirements mandate.
ABOUT THIS OFFER
Citibot will provide free Interactive Text Alert services to 25 municipalities up to the first 10,000 messages per month per customer. There's a $100 fee for each additional batch of 10,000 messages per month.